giffgaff™ – Social Media Newsroom

We do things differently to the big mobile networks. We’re run by our members.

Our members get rewarded for running parts of our business like answering questions in the community, getting new members or helping make us famous. This means we keep our costs low and pass the savings back to our members.

But you don’t have to do anything if you don’t want to. Our amazing goodybags and prices will remain the same if you want to get involved or not.

We promise to always keep things simple. And to always do our best to be fair.

Here’s a  short video to help explain what giffgaff is all about. Enjoy!

How does it all work?

You just pop one of our SIMs into your existing phone -- make sure it’s unlocked as some phones are locked to your current provider; you can even keep your number if you want. And when you top-up a tenner, you become a member, simple as that. We run on the O2 network, so our coverage is good.

We believe in the power of the community. When the community succeeds, we succeed -- and vice versa.

• Go to run by you ideas to see all the features we have implemented inspired by our members.
• Check out our manifesto if you want to know more about what we believe in.
• Take a look at our ethics if you’re interested in knowing more about our fluffy side.

Having read both of these, you will clearly see that giffgaff is a new mobile company that has its own set of beliefs and practices. But for those who are interested in where we have come from, we are a fully independent company but we are part of the overall Telefonica O2 family, and we run our service on the O2 network.

What does giffgaff mean?

‘giffgaff’ is an old word from the olde worlde (well, olde Scotlande) that means ‘mutual giving’.